Last updated: April 11, 2026
These Terms and Conditions (“Terms”) set out the rules governing your access to and use of the website https://ferrismovingandstorage.com (the “Site”) and the moving and related services (the “Services”) offered by Ferris Moving & Storage (“we”, “us”, or “our”). By using the Site or our Services in any capacity, you accept and agree to be bound by these Terms in full.
1. Use of the Site
To access the Site and Services, you must be at least 18 years of age and legally capable of entering into enforceable agreements.
You agree to submit accurate, current, and complete information when requesting quotes, placing bookings, or completing any online forms. You are solely responsible for keeping any account credentials confidential and for all activity conducted under your name or contact details.
We reserve the right, at our discretion, to decline service, revoke your access to the Site, or cancel any confirmed booking if we have reason to believe these Terms have been violated or that the Site or Services are being misused.
2. Quotes, Estimates, and Bookings
All quotes and estimates issued by Ferris Moving & Storage are prepared based on the details you provide, including inventory scope, property access conditions, distances involved, and any special handling requirements you have described.
Estimates are not guaranteed and may be revised if the actual circumstances of the move differ materially from the information originally provided. The amount invoiced will reflect the services actually performed.
Some bookings may require a deposit or advance payment authorization. All applicable payment terms, cancellation conditions, and booking requirements will be specified in your confirmation or a separate written agreement. It is your responsibility to review all estimate and confirmation details carefully and to notify us promptly of any discrepancies or required changes.
3. Customer Responsibilities
By booking our Services, you agree to:
- Have all goods properly packed and prepared for transport prior to the crew’s arrival, unless packing services have been expressly included in your booking agreement.
- Provide safe, clear, and unobstructed access to both the pickup and delivery locations, including any elevators, stairways, and parking areas, along with any necessary building approvals or permits.
- Disclose in advance any items that are fragile, high-value, oversized, or require specialized handling or equipment.
- Abide by all relevant laws, regulations, and building-specific rules that apply to your move.
- Confirm that you are the legal owner of the goods being transported or that you hold documented authority from the owner to authorize their relocation.
4. Exclusions and Prohibited Items
We reserve the right to decline transportation of certain categories of items, including but not limited to:
- Hazardous, flammable, explosive, or chemically dangerous materials
- Illegal substances or any items prohibited under applicable law
- Perishable goods, live animals, or plants, unless their transport has been expressly agreed upon in writing prior to the move
Should any prohibited items be included in a shipment without our prior knowledge or consent, you will bear full liability for any damages, regulatory fines, or penalties that result.
5. Payment Terms
Payment conditions will be as stated in your estimate or booking confirmation. Unless otherwise agreed in writing, a deposit is generally collected before the move date, with any remaining balance due upon completion of the Services.
Additional charges may apply for services or conditions not covered in the original quote, including but not limited to extra labor time, long carry distances, stair carries, additional stops, extended waiting periods, or changes to the originally agreed inventory.
In the event that payment is not received by the due date, we may apply late fees and, where permitted under applicable law, withhold release of your goods until the outstanding balance is paid in full.
6. Cancellations and Rescheduling
All cancellations and requests to reschedule are subject to the notice periods and associated fees outlined in your estimate, booking confirmation, or our current cancellation policy.
Cancellations or modifications made with insufficient notice may result in partial or full forfeiture of your deposit, or additional charges to recover costs we have already incurred in preparing for your move.
In circumstances outside our reasonable control — such as severe weather events, hazardous road conditions, or equipment failure — we may need to cancel or postpone a scheduled move. In any such situation, we will notify you at the earliest opportunity and cooperate with you to arrange an alternative date or solution.
7. Liability for Loss or Damage
Our liability for any loss of or damage to your goods is limited to the extent permitted by applicable law and in accordance with the specific terms stated in your estimate or bill of lading.
You are required to inspect all goods upon delivery and record any visible damage on the delivery documentation at the time of receipt. Claims for damage not visible at delivery must be submitted to us in writing within the timeframe specified in your documentation.
The extent of our liability may vary depending on the valuation coverage option selected at the time of booking. Enhanced protection plans may be available for an additional fee. We are not responsible for damage resulting from circumstances beyond our control, including natural events, extreme weather conditions, or pre-existing defects in the items transported.
8. Limitation of Liability
To the fullest extent permitted under applicable law:
- We will not be held liable for any indirect, incidental, consequential, special, or punitive damages of any kind, including loss of revenue, business opportunities, data, or goodwill.
- Our total cumulative liability under these Terms or in connection with any specific Service shall not exceed the total amount you paid to Ferris Moving & Storage for the particular move or service that gave rise to the claim.
Nothing contained in these Terms is intended to exclude or restrict any liability that cannot lawfully be limited or waived under applicable law.
9. Intellectual Property
All content published on https://ferrismovingandstorage.com, including but not limited to written copy, graphics, logos, photographs, and software, is the exclusive property of Ferris Moving & Storage or its respective licensors and is protected under intellectual property law. Reproduction, modification, distribution, or creation of derivative works based on any part of the Site is strictly prohibited without our prior written authorization.
10. Privacy
Your use of the Site and Services is additionally subject to our Privacy Policy, which is incorporated into and forms part of these Terms. By accessing https://ferrismovingandstorage.com, you confirm that you have read and understood our Privacy Policy and agree to its terms.
11. Governing Law and Dispute Resolution
These Terms are governed by and interpreted in accordance with the laws of the state in which Ferris Moving & Storage holds its principal place of business, without application of conflict of laws rules.
In the event of a dispute arising from or related to these Terms or the Services provided, the parties agree to first attempt resolution through direct, informal communication by reaching out to us at [email protected] or . If an informal resolution cannot be reached, the matter shall be submitted exclusively to the jurisdiction of the state or federal courts serving our primary operating location, and you consent to personal jurisdiction and venue in those courts.
12. Changes to These Terms
We may update or amend these Terms at any time. Any revised version will be published on https://ferrismovingandstorage.com bearing an updated “Last updated” date. Continuing to use the Site or Services following the effective date of any changes will be treated as your acceptance of the updated Terms.
13. Contact Information
For any questions or concerns regarding these Terms, please reach out to us through any of the following channels:
- Via the contact form on https://ferrismovingandstorage.com
- By phone:
- By email: [email protected]